1 Acceptance of Terms & Corporate Entity
This User Agreement ("Agreement" or "Terms") governs your access to and use of the services, applications, website (classkar.com), and physical 1-to-1 in-home educational tutoring provided by Classkar Edtech Private Limited ("ClassKar", "Company", "We", "Our", or "Us"), a private limited company incorporated under the laws of India, with its registered office situated in Hazaribag, Jharkhand, India.
By registering on the platform, booking an in-home assessment, purchasing a learning subscription, downloading the ClassKar mobile apps, or onboarding as an educator, you ("User", "Parent", "Guardian", or "Educator") agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using the platform and services.
2 Scope of Educational Services
ClassKar provides specialized 1-to-1 physical in-home personalized primary learning for students up to Class 5 across designated zones in Delhi NCR (New Delhi, Noida, Gurugram, Ghaziabad, and Faridabad). Our service ecosystem includes:
- In-Home Diagnostic Assessment: Comprehensive baseline learning evaluation conducted by an Assessment Counselor at the student's residence.
- Proprietary Curriculum Technology: Customized learning roadmaps spanning English Fluency & Phonics, Hindi Language Development, Mental Maths, Experiential Science, and Behavioral Grooming.
- Verified Educator Deployment: 1-to-1 deployment of background-verified, CEAT-certified primary educators directly to the student's home.
- Assessment Team Supervision: Independent central team monitoring daily student logs, weekly tests, and educator pedagogical compliance.
- ClassKar Parent App: Real-time transparent tracking of lesson topics, test scores, homework, and educator attendance.
3 In-Home Sessions & Parental Presence Protocol
To ensure child safety, student comfort, and an optimal learning environment during in-home physical sessions:
4 Mastery-Lock Policy & Academic Methodology
ClassKar operates strictly on our proprietary Mastery-Lock Policy: "We do not move forward if your child is not moving forward, because it is our responsibility to build foundational mastery."
Under this policy, educators will hold concepts and reinforce fundamental principles until the student achieves verified comprehension, rather than rushing through syllabi arbitrarily. Learning timelines may adjust dynamically based on the student's individual cognitive diagnostic results.
5 Non-Solicitation & Direct Payment Prohibition
ClassKar invests substantial institutional resources into educator vetting, criminal background verification, curriculum R&D, and quality audits.
Strict Policy on Private Arrangements:
Parents and Educators are strictly prohibited from entering into private, off-platform tutoring contracts or making direct cash/UPI payments to educators outside the official ClassKar platform.
Any solicitation or circumvention of ClassKar will result in immediate termination of services, permanent blacklisting, and forfeiture of all platform guarantees and refunds.
6 Fees, Billing, GST & Payment Terms
- Fee Transparency: All educational plans, diagnostic assessment fees, and monthly tutoring subscriptions are clearly communicated upfront in Indian Rupees (INR).
- Taxes: Applicable Goods and Services Tax (GST @ 18%) or other statutory levies under Indian law will be charged on all taxable services.
- Payment Modes: Payments must be executed through RBI-authorized payment gateways (UPI, Net Banking, Credit/Debit Cards) accessible via the official ClassKar app or portal.
- Advance Billing: In-home monthly session packages are billed in advance to secure educator schedule allocation.
7 Educator Replacement Guarantee & Refund Policy
48-Hour Educator Replacement Guarantee: If a parent feels the pedagogical match or educator compatibility is not optimal, ClassKar guarantees a replacement certified educator within 48 business hours at zero extra charge.
Cancellations & Refunds:
- Requests for subscription cancellations must be submitted via the ClassKar Parent App or by writing to [email protected].
- Unutilized session credits are refundable on a pro-rata basis after adjusting for delivered sessions and initial administrative/diagnostic costs.
- Approved refunds will be processed to the original payment source within 7–10 business banking days in accordance with RBI and Consumer Protection (E-Commerce) Rules, 2020.
8 Intellectual Property Rights
All materials, including curriculum structures, phonics methodologies, worksheets, diagnostic tests, software code, vector assets, logos, trademarks, and UI/UX design components associated with ClassKar, are the exclusive intellectual property of Classkar Edtech Private Limited, protected under the Indian Copyright Act, 1957 and Trade Marks Act, 1999. Unauthorized copying, distribution, or reproduction is strictly unlawful.
9 Governing Law & Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.
Any dispute arising under this Agreement shall first be attempted to be resolved amicably through mutual discussions. If unresolved within 30 days, it shall be referred to binding arbitration by a sole arbitrator appointed by the Company under the (Indian) Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hazaribag, Jharkhand, India. Subject to arbitration, the competent courts situated in Hazaribag, Jharkhand, India shall have exclusive jurisdiction.
10 Grievance Redressal & Nodal Contact
For any queries, service feedback, or consumer complaints regarding these Terms, please contact our designated Grievance Cell:
Nodal Officer: Legal & Grievance Department
Entity: Classkar Edtech Private Limited
Registered Office & Jurisdiction: Hazaribag, Jharkhand, India
Email: [email protected] / [email protected]